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Direct assistance for urgent queries and service requests.
Mon–Sat, 9 AM–6 PM IST
Send us a query and we will respond within 24 business hours.
24hr Response Time
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Mon–Sat, 10 AM–5 PM IST
| Component | Warranty Period | Coverage | Claim Method |
|---|---|---|---|
| Motor (Standard Models) | 2 Years | Manufacturing defects, failure under normal use | Call / Email / WhatsApp |
| Motor (EliteCool Premium) | 5 Years | Full motor replacement if defective | Call / Email |
| Water Pump | 1 Year | Pump replacement on failure | Doorstep Service* |
| Cooling Pad (Honeycomb) | 6 Months | Replacement if deteriorated or damaged | Service Centre |
| Body / Casing | 1 Year | Cracks or defects not caused by misuse | Service Centre |
| Electrical Parts | 1 Year | Switches, PCB, wiring under normal use | Call / Email |
| Remote Control | 6 Months | Defective remote (not physical damage) | Email / WhatsApp |
Physical damage, misuse, power surge damage, unauthorized repairs, and normal wear items (pads, water tank caps) are not covered under warranty. Warranty is valid only with proof of purchase.
Ensure you have your purchase invoice or order confirmation as proof of purchase for warranty claims.
Call, email, or WhatsApp our support team with your product model, purchase date, and issue description.
We'll generate a service ticket and share an expected resolution timeline with you within 24 hours.
Our technician will visit or guide you through repair / replacement — getting your cooler back in action fast.